Fulfilment policy

Last updated: May 2025

Coaching Services Fulfilment

All coaching services provided by Ann Smyth Coaching are delivered per the terms outlined in the coaching agreement between the Client and the Coach. Upon successful booking and payment, clients will receive confirmation of their scheduled session via email, along with relevant details for accessing the service.

Cancellation and Refund Policy

  1. Cancellation Policy:

    • Clients may reschedule or cancel their coaching sessions up to 24 hours in advance without incurring any charges.

    • Cancellations made less than 24 hours before the scheduled session will not be eligible for a refund, and the session fee will be forfeited.

    • To reschedule or cancel a session, please contact us promptly at ann@annsmyth.com.

  2. Refunds:

    • Refunds are unavailable for completed coaching sessions or cancellations made less than 24 hours in advance.

    • If the Coach is required to cancel a session, the Client will be offered a full refund or the opportunity to reschedule the session at no additional cost.

Compliance with Consumer Law

Following EU law, you have the right to request a refund or cancellation within 14 days of purchasing a service, provided that the service has not been fully performed or commenced with your explicit consent. By booking a coaching session, you agree to waive this right if the service is scheduled to occur within the 14-day cooling-off period and the session is completed.

Contact Information

For any questions or concerns about our policies, or to request a cancellation or reschedule, please contact us at:

  • Email: ann@annsmyth.com

Digital products Fulfilment

Thank you for purchasing from The Studio by Ann Smyth Coaching. We are committed to providing a smooth and positive experience as you begin your journey with our digital products.

Digital Product Delivery

Once your purchase is complete, you will receive an email confirmation containing a secure download link for your digital journal. This link is typically delivered within a few minutes of purchase. Please ensure that you enter your email address correctly at checkout to avoid delays.

If you do not receive your download link within 30 minutes, please check your spam or promotions folder. If the link is still missing, contact us at [insert your support email address] and we will be happy to assist you.

Access and Usage

Your digital journal is provided in PDF format, designed for both printing and digital use. You are welcome to download it to your preferred device and revisit it as often as you like.

This journal is for personal use only. Redistribution, resale, or commercial use of the content without prior written permission is strictly prohibited.

Support

We want you to get the most out of your purchase. If you encounter any technical issues accessing your journal or have questions about how to use it, please reach out to us at [insert your support email address]. We aim to respond to all enquiries within 2 business days.

Non-Refundable

Due to the nature of digital products, all sales are final. Once the download link has been sent, we are unable to offer refunds or exchanges. We appreciate your understanding.